FAQs
We’ve put together answers to the most common questions about shopping with Vexalrion. If you don’t find what you’re looking for, feel free to contact us.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hours of purchase. Please contact us at vexalrion@contact.com or call +44 281 769-5184.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer FREE UK shipping (3–7 business days) on all orders.
Q: Do you ship internationally?
A: At the moment, we only deliver within the United Kingdom.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can also use our [Track Your Order] page.
📦 Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery if they are unused, in original condition, and in the original packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Q: When will I receive my refund?
A: Refunds are issued within 5–7 business days after we receive and inspect your returned item.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and Shopify Payments.
Q: Are my payment details secure?
A: Yes, all transactions are encrypted and processed securely. We never store your full payment details.
🛠 Product & Support
Q: Are your products covered by warranty?
A: Many of our home appliances include a manufacturer’s warranty. Details can be found in the product description.
Q: What if my item arrives damaged?
A: Please contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund.
📞 Contact Us
If you have further questions, reach us at:
📧 vexalrion@contact.com
📞 +44 281 769-5184